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September 2013

The Importance of Communication

A familiar, but often overlooked, fact is that 20 percent of your customers bring you 80 percent of your business. Similarly, it is 5 times more expensive to get a new customer than it is to keep an existing customer. While these statistics are regularly thrown around, […]

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System Integration – Pellet Storage and Delivery: A Back to Basics Primer

Since kids have all gone back to school, we thought it would be a good idea to offer a review and update on pellet storage and delivery since, in addition to installation, storage and delivery are going to be top of mind for customers in the coming […]

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Software Updates – Weather Updates – Control

We’ve covered this topic before, but there are a few updates on the weather system we’d like to share with you – because – let’s face it – this is a really, really cool aspect of Kedel!  And now the software is ready to be released! As […]

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Rockport Mechanical

Dealer Highlight – Rockport Mechanical Rockport Mechanical, which has been around for 23 years and is based in the midcoast town of Rockport, is a forward thinking mechanical contractor with extensive experience designing, consulting, and installing a range of highly efficient and high tech mechanical systems. This […]

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Important Bits and Pieces

Since we always have some bits and pieces to share with you, we’ve decided to add a section called, creatively, “Important Bits and Pieces”.  Here you will find, at a glance, nuggets of information that should provide good guidance for you. A quick Guide for Installers – […]

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Two Sides to Every Coin – Rebates

You’ve probably heard this news already, but we thought it was worth mentioning here in a broader context. Efficiency Maine created a very limited $5,000 pellet boiler subsidy, which, likely by the time you read this, will be gone as there are only 50 slots available. From […]

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Greetings from Kedel!

With the crisp cool air and the ubiquitous yellow school buses, there’s no denying fall has arrived. We know fall is an exceptionally busy time of year for dealers. Whether you provide service and installation or just one or the other, your phones are likely ringing off […]

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